COVID support

Individuals, employers and insurers are grappling with emerging cases and risk of Long COVID. Not all COVID claims will develop Long COVID, but for those that do, it is important to be able to accurately capture and triage the individuals, in order to deliver needs-based services and support people back to work and function.

Supporting individuals with complex biopsychosocial and psychological needs is a team effort, integrating doctors, exercise physiologists, treaters, mental health support and employers. Key to this is the ability to leverage the right medical specialists and engage GPs to provide correct management of Long COVID, while simultaneously supporting workers with evidence-based services.

What support is available?

Pre-claim COVID Support

  • Vaccination exemption reviews
  • Large employer panel discussions
  • Education and sharing of latest and emerging research via regular COVID Matters newsletters

Claim-related COVID Support

0-4 weeks

  • Triage screening
  • Medical Liability Assessment
  • Biopsychosocial Assessment
  • Early intervention RTW support and case conference
  • Employer advice
  • Support and advice from the mlcoa consultant medical officer

4-12 weeks (Post-Acute COVID Syndrome)

  • Medical assessment to review work capacity, treatment, recovery expectations, flag further specific medial assessments required
  • Biopsychosocial Assessment
  • Health coaching, health literacy, rehabilitation and RTW support
  • Clinical escalation where required
  • Specialist GP engagement and support
  • Case conferencing
  • Support and advice from the mlcoa consultant medical officer

12+ weeks (Long COVID)

  • Specialist GP engagement and support
  • Establishment of a recovery plan
  • Medical management and monitoring (via Allied Health professionals or Medical Specialists)
  • COVID Specialist Panel support for Treating Specialist
  • Home/Worksite visit
  • Health coaching, rehabilitation and RTW support
  • Clinical escalation where required
  • Ongoing support for GP and individual with gradual transition of care

At any time along the journey: Access to flexible medical support

  • Overseen by MedHealth’s Chief Medical Officer and Monash University
  • Triage managed by mlcoa Medical Advisor
  • Access to Specialists/Doctors in every state and territory
  • Medical triage screening tool developed with Monash University
  • Medical opinions, file reviews, doctor to doctor contact, medical case conferences, independent examinations and second opinion services

Like to know more?

mlcoa and our workplace rehabilitation partner IPAR can help you to build and manage your COVID health, fitness and wellbeing risk mitigation strategy and provide you with the necessary medical, allied health and vocational services to support your business needs.

To make an enquiry about our COVID-19 support, please contact our team on 1800 652 621 or email

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