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What is a second medical opinion?

Being told you have a serious medical condition can be a very challenging time in your life. To help offer you the peace of mind that you are making the right choice, OpinionWorks offer a second opinion service in which you have the evidence relating to your medical condition reviewed by another medical specialist. The second opinion may agree with the recommended treatment or suggest other possible options for you to consider in consultation with your doctor.

When to consider a second medical opinion by OpinionWorks?

You can benefit from a second medical opinion upon diagnosis of a serious medical condition. You might seek a second medical opinion to:

  • Confirm the original diagnosis
  • Better understand your treatment options
  • Help decide on the best course of treatment
  • Double check before committing to a procedure
  • Find out additional information relating to your condition

This can provide you with confidence, reassurance and comfort knowing you are pursuing the best course of action.

Who is OpinionWorks?

OpinionWorks is brought to you by mlcoa, Australia’s largest provider of independent, evidence-based medical advisory services. mlcoa is part of the global ExamWorks Group of companies, the largest provider of Independent Medical Examination related services in the world.

Who can use OpinionWorks?

A second medical opinion by OpinionWorks is available to you and your family members – including your spouse, your children and you and your spouse’s parents. However, access to the service will require pre-approval from MetLife or its delegate.

This service is available at no cost to members (if eligible) as part of your arrangements with MetLife. You do not need to be an insurance claimant to access OpinionWorks.

Why use OpinionWorks?
  • Australia-wide specialists – access to a network of over 300 local medical specialists from over 30 specialties.
  • Personalised approach – independent medical specialist insights to compliment your treating practitioner in order to support the best health solution and treatment pathway for you.
  • Members only access at no cost to you – OpinionWorks is especially available to you as a member of a group insurance policy with MetLife.
  • Confidential service – this service is completely confidential and any personal information you provide to OpinionWorks will not be shared with MetLife.
  • Access to the latest medical information – extensive local and global expertise, clinical experience and research.
What to expect from OpinionWorks?

If you take up the service, you can expect the following:

  • Collection of health records: You will be contacted by a Concierge Officer from OpinionWorks to arrange collection of relevant medical records.
  • Health record review by a medical expert: The OpinionWorks triage team will select the best medical expert from within our broad specialist network to provide an opinion based on a review of your available medical information.
  • The Second Opinion Report: A comprehensive written report is prepared by the OpinionWorks specialist. You will be notified by OpinionWorks when your report is ready so you can arrange a time to review your options with your treating doctor.


OpinionWorks offers you greater confidence to help you make the right choice for you.



OpinionWorks is a service provided to members of a group insurance policy by MedHealth Pty Ltd ABN 32 141 219 785 (trading as mlcoa) under an agreement with MetLife Insurance Limited ABN 75 004 274 882 AFSL 238096 (the insurer, MetLife). The medical specialists engaged through OpinionWorks are independently responsible for their opinions and advice, and MetLife does not accept liability for any loss resulting from reliance on these services.

The OpinionWorks service is not health insurance. Access to these services will be at MetLife’s absolute discretion and MetLife reserves the right to discontinue or change the services at any time.