mlcoa is the premier provider of independent medical services, delivering definitive information to enable optimal decisions by clients in the insurance, legal, corporate and government sectors.
We are committed to compliance with these standards, relevant legislation, regulations and codes of practice.
Consultation with and the involvement of all personnel & stakeholders is essential and will be sought when identifying and mitigating workplace hazards and risks in order to achieve a safe workplace and an environmentally sustainable business. Our personnel are trained to ensure their understanding of the Certification and Improvement System and their responsibility to comply with safe work practices and risk management techniques and provide improvement feedback.
In order to achieve our objectives, exceed expectations and enhance customer satisfaction, we aim to:
We continuously monitor the certification and improvement system and objectives in light of customer feedback, on the job training, management review and other forums, to ensure its ongoing suitability and to improve our operations. This will enable us to respond to any customer concerns in an efficient and effective manner.
Management regularly review our policy and the system as a whole to ensure that it remains relevant and appropriate.